1. Program Cancellation by the City

   • If a class, camp, or program is canceled by the City (insufficient enrollment, instructor cancellation, facility issue), participants automatically receive a 100% credit to their household account.

2. Participant Withdrawal (Advance Notice)

   • Withdrawals requested 14 days or more before the program start date qualify for a full credit of registration fees.

3. Participant Withdrawal (Less Than 14 Days)

   • No credit is issued for withdrawals made fewer than 14 days before the start date, except under documented hardship (illness, family emergency).

   • Hardship credit requests must be submitted in writing. Email csd@emeryville.org and include class name, dates, participant name, and reason for request.

4. Missed Classes

   • Credits are not issued for participant absences, including vacations, schedule conflicts, or no‑shows. 

Credit Format and Use

• Credits are issued to the participant’s Rec account and may be used toward any future Recreation program, class, or camp.

• Credits are non-transferable and non-refundable once issued.

• Refunds can be requested to the supervisor overseeing the program or class and are evaluated on a case-by-case basis. If approved, a $10 administrative fee will be deducted.

• Certain Senior Trip refunds must be requested within 30 days prior to the date of the trip. These will be specified in the Senior Center Newsletter “The LINK"

• **Pickleball only**: Class or lesson can be canceled up to 3 days in advance for a full refund.

This guide explains how to use Fast Track so you are prepared and ready on registration day.

Step 1: Add Programs to Your Fast Track List

Follow these steps to save programs you are interested in:

1. Browse the list of available programs or events.

2. Find a program you want to register for.

3. Select the Fast Track icon next to the program to add it to your Fast Track list.

As you add programs, you'll have the opportunity to fill out relevant information such as selecting the participant (if applicable) and completing any eligibility requirements or form questions in advance.

Step 2: Prepare for Registration Day

As registration day gets closer, review your Fast Track list to make sure everything is ready.

Review Your Fast Track List

• Open your Fast Track list and confirm that all saved programs are still correct.

• Remove any programs you no longer plan to register for.

Add or Change Participants

If you need to add or switch participants, you can do this at any time before registration opens.

To update a participant:

1. Go to the program or class page.

2. Add the new participant from your household to Fast Track.

3. Remove the previous program or participant from your Fast Track list if it is no longer needed.

These updates help ensure your information is accurate on registration day.

Step 3: Register on the Big Day

On registration day, sign in to your account and go to your Fast Track list.

You can access Fast Track at any time by selecting it from the menu in the top-right corner of your screen.

From there, follow the on-screen instructions to complete your registration quickly and smoothly.

• When the registration period opens, go to your Fast Track list and select Add to Cart for each program you want to register for.

  

  After you add all selected programs to your cart, the system will temporarily hold them for you while you complete the checkout process.

  If a program becomes unavailable, you will have the option to join the waitlist for that program.

That's it! Start adding programs to your Fast Track today.